Healing Crystals | Returns & Exchanges

HEALING AND MAGIC

Returns & Exchanges

Crystals and Gems are naturally coloured and each have their own unique pattern. Please note; as natural materials, their appearance can vary from the images shown and they may contain tiny cracks or different patterns as to which was photographed. I take pictures with natural or LED light against a background which may enhance the colours on my photographs. During the shipment process, cracks and chips may occur. Unfortunately, I have no control on how Australia Post will treat each individual parcel. If your parcel does arrive damaged, I can help to lodge an enquiry with Australia Post.

Replacements

*If a crystal or tumble arrives broken, I will send out a replacement with your next order.

Returns Information

* Returns and exchanges are not accepted based on crystal characteristics or on change of mind.

Refunds

* I don't accept returns due to the nature of them

However, I can and will send a replacement for any broken or highly damaged items (it may not the exact same thing as crystals are unique but I will endeavour to match as close as possible) If I don't have one to replace, I will offer an alternative. Please email info@endurvinna.co
* All orders must be returned within 7 days of receiving it
* Refunds will be returned in the form of online store credit only.
* Shipping costs will not be refunded

Returns Shipping

Due to the nature of crystals I don't offer returns.

I do however offer replacements or store credit instead.

Please email: info@endurvinna.co

Sale Items

* Please note sale items and “live sale orders” are final and cannot be returned for a refund or exchange.